Terms and conditions
01
General provisions
The online store available at https://gempolgroup.com is operated by Gempol Sp. z o.o., headquartered at 96 Zemborzycka Street, 20-445 Lublin, Poland, NIP: 7123305717, REGON: 363499917, hereinafter referred to in the Agreement as the Seller. The store conducts sales via the Internet.
The regulations are an integral part of the Sales Agreement concluded with the Customer, hereinafter referred to in the Agreement as the Ordering Party.
The condition for concluding a Sales Agreement is the acceptance of the Regulations by the Ordering Party.
Seller’s address: Gempol Sp. z o.o., 96 Zemborzycka Street, 20-445 Lublin, Poland
Seller’s email address: office@gempolgroup.com
Seller’s phone number: +48 512 506 712.
Seller’s bank account number: Alior Bank 46 2490 0005 0000 4530 4540 9125
The Ordering Party may communicate with the Seller using the addresses and phone numbers provided in this paragraph.
The Ordering Party may contact the Seller by phone from Monday to Saturday, between 9:00 AM and 8:00 PM.
The products available in the store, hereinafter referred to in the Agreement as Goods, are free from physical and legal defects.
The final amount payable by the Ordering Party consists of the price of the Goods and the delivery cost, which is specified on the store’s pages during the ordering process.
02
Ordering and order fulfillment principles
- Purchases in the online store https://gempolgroup.com can only be made by adults.
- The product catalog posted on the store’s pages does not constitute a commercial offer as defined by the Civil Code but is for informational purposes only. The Sales Agreement is concluded when the order is confirmed by the Seller.
- Orders are placed by selecting the Goods to be ordered and clicking the “Add to cart” button.
- The necessary condition for order fulfillment is the acceptance of the Store Regulations and providing correct customer data, i.e., address details, email address, and phone number, to confirm the order.
- Orders in the online store https://gempolgroup.com are fulfilled within the European Union.
- The online store accepts orders 24 hours a day, every day of the year. Orders placed on Sundays and public holidays will be fulfilled on the first business day following the day the order was placed.
- If circumstances arise that make it impossible to fulfill the placed order, the Seller reserves the right to suspend its fulfillment. In such a case, the Ordering Party will be immediately informed about the order’s status and will decide on how it should be fulfilled (partial fulfillment, extended waiting time, or order cancellation).
- The prices listed in the store https://gempolgroup.com are expressed in Polish zloty (PLN) and include VAT. The Seller reserves the right to change prices without prior notice to the Ordering Party, provided that price changes do not apply to orders already in progress.
- The Seller issues and sends invoices electronically in PDF format. Electronic invoices will be sent to the Ordering Party via email to the address provided during the ordering process. Changing the Ordering Party’s email address requires notification to the Seller in writing or electronically.
- Placing an order by the Ordering Party entails the obligation to pay.
03
Delivery and payments
- The Ordering Party may choose the following delivery or pickup methods for the ordered Goods:
- Courier delivery,
- Personal pickup at the address: 96 Zemborzycka Street, 20-445 Lublin, Poland. Personal pickup is free of charge.
2. The Ordering Party may choose the following payment methods: - Bank transfer to the Seller’s account,
- Przelewy24 (payment card operator: PayPro SA Settlement Agent, ul. Pastelowa 8, 60-198 Poznań, registered in the Register of Entrepreneurs of the National Court Register under KRS number 0000347935, NIP: 7792369887, REGON: 301345068).
3. Detailed information on delivery prices is available on the “Delivery and payment” page at https://gempolgroup.com. Shipping costs may change along with changes in courier company price lists. - 4. If the Ordering Party selects payment by bank transfer, they are required to make the payment within 7 calendar days of concluding the Agreement. Failure to pay will result in order cancellation.
- The order processing time (delivery term) is 2 to 4 business days. The delivery term starts from the date the Seller’s bank account is credited.
- For personal pickup, the Ordering Party will be informed about the Goods’ readiness for pickup via an email sent to the address provided during the order placement.
- The Seller is not responsible for delivery delays caused by the courier company.
- The Ordering Party agrees to use their phone number for contact during order fulfillment to ensure smooth processing.
- Upon receiving the Goods, the Ordering Party must check the shipment’s contents in the courier’s presence. If the shipment is missing the ordered Goods, contains different items, or is damaged, the Ordering Party must prepare a “Transport damage report” with the courier, dated on the delivery day. A report template can be downloaded under the Regulations. The Seller should then be notified immediately of any issues via email (office@gempolgroup.com) or phone (+48 512 506 712).
04
Right of withdrawal and returns
- The Ordering Party, who is a Consumer or Sole Proprietor, may withdraw from the Sales Agreement without providing any reason within 14 days.
- The withdrawal period begins on the day the Goods are delivered to the Ordering Party or a person designated by them, other than the courier.
- Withdrawal from the Agreement requires the Ordering Party to submit a statement of withdrawal to the Seller. The statement should be sent electronically to the Seller’s email address office@gempolgroup.com. A withdrawal form template can be downloaded under the Regulations.
- In the event of withdrawal, the Ordering Party must return the Goods to the Seller promptly, no later than 14 days after withdrawal. The cost of returning the Goods is borne by the Ordering Party.
- The Seller will refund the payments made by the Ordering Party for the delivered Goods via a bank transfer to the account specified by the Ordering Party.
- Returns are accepted only if the Goods are in an undamaged state and in their original packaging.
05
Complaints and warranty
- The basis for a complaint is the presentation by the Ordering Party of proof of purchase of the Goods.
- In the event of detecting a defect in the Goods that is not related to transportation (refer to §3.9), the complaint should be directed to the Seller, including a description of the non-compliance. The Ordering Party should send the defective Goods to the address: 96 Zemborzycka Street, 20-445 Lublin, Poland.
- Costs associated with returning the defective Goods will be reimbursed by the Seller immediately after the complaint is approved.
- Complaints are processed no later than 14 days from the date the Seller receives the shipment containing the defective Goods.
- If verification of the defect requires additional analysis or a manufacturer’s opinion, the timeframe is extended by the duration needed to obtain such an opinion. The Seller will inform the Ordering Party of the extended timeframe within the period specified in §5.4.
- In the case of a justified complaint, the Goods will be replaced with new, compliant ones, or the Seller will refund the equivalent price of the Goods to the Ordering Party or offer another product available in the store.
- Complaints should be submitted in writing or electronically to the Seller’s addresses provided in these Regulations. A complaint form template can be downloaded under the Regulations.
06
Personal data in the online store
- The administrator of the Ordering Party’s personal data collected through the online store is the Seller.
- The Ordering Party’s personal data collected by the Store Administrator is used to fulfill the Sales Agreement and, if the Ordering Party agrees, for marketing purposes.
- Recipients of the Ordering Party’s personal data in the Store may include:
- For Ordering Parties using postal or courier delivery, the Administrator shares collected personal data with the chosen carrier or intermediary responsible for the delivery.
- For Ordering Parties using electronic payment methods, the Administrator shares collected personal data with the chosen entity providing these payment services in the Store.
- The Ordering Party has the right to access their data and make corrections.
- Providing personal data is voluntary, but failure to provide the data specified in the Regulations, necessary for concluding the Sales Agreement, will result in the inability to conclude this agreement.
07
Final provisions
- Agreements concluded through the Store are made in Polish.
- The Seller reserves the right to amend the Regulations for important reasons, such as changes in the law, payment methods, and delivery methods — to the extent that these changes affect the implementation of the provisions of these Regulations.
- In matters not regulated by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services; the Consumer Rights Act; and the Act on the protection of personal data.
- All materials published on the online store’s website constitute the intellectual property of the Seller, i.e., Gempol Sp. z o.o., 96 Zemborzycka Street, 20-445 Lublin, Poland. Their use is prohibited without written consent from the owner.
- These Regulations are effective as of September 1, 2023.
